FAQ

Q: Do your products follow U.S. standard sizing? How to choose the right size?

A: Yes, all our products follow U.S. standard sizing guidelines. To choose the right size:
  • - Sneakers: Refer to our size chart (available on each product page) which includes foot length and width measurements. For wide feet, select a wide-width option if available; for narrow feet, standard width is recommended. We also recommend reading customer reviews for fit feedback.
  • - Socks: Sizes are based on shoe size (e.g., S/M fits shoe sizes 5-8, L/XL fits 9-12). Check the product description for specific sizing details; most socks have stretch for a flexible fit.
  • - Slippers: Sizing matches regular shoe size. For a cozy fit, select your normal size; for extra room, size up. Memory foam slippers will conform to your foot over time.
Contact our customer service team with your foot measurements for personalized sizing recommendations.

Q: Are your products made with breathable, comfortable materials?

A: Yes. We prioritize comfort and quality in all our materials, adhering to U.S. safety standards:
  • - Socks: Available in cotton, bamboo, wool, and moisture-wicking blends. All are breathable, soft, and designed to prevent odor and irritation, with options for sensitive skin.
  • - Slippers: Feature memory foam insoles for cushioning, with uppers made from fleece, cotton, or breathable mesh. Soles are slip-resistant (meets CPSC standards) and durable for indoor/outdoor use (depending on the model).
  • - Sneakers: Crafted with mesh uppers for breathability, cushioned insoles for support, and durable rubber soles for traction. Materials are non-toxic and free of harmful chemicals, meeting CPSC safety requirements.

Q: How to clean and maintain socks, slippers, and sneakers?

A: Follow these care guidelines to extend product lifespan:
  • - Socks: Machine wash in cold water, gentle cycle, with like colors. Tumble dry on low heat; avoid bleach and fabric softeners (may damage moisture-wicking properties). Do not iron.
  • - Slippers: Remove insoles (if removable) and spot clean with mild detergent and a damp cloth. Air-dry completely; do not machine wash (may damage memory foam or sole adhesion). For fleece slippers, brush gently to restore softness.
  • - Sneakers: Wipe uppers with a damp cloth; for mesh, use a soft brush to remove dirt. Remove insoles and air-dry. Avoid machine washing (may warp shape or damage soles). Use a sneaker protector spray to prevent stains.

Q: Do you offer bulk purchase discounts for retailers or teams?

A: Yes. We offer tiered discounts for bulk orders of socks, slippers, and sneakers, with additional benefits for businesses and organizations:
  • - 25-49 units: 15% off retail price + free standard shipping + custom labeling options.
  • - 50-99 units: 25% off retail price + free expedited shipping + bulk packaging + logo embroidery (on socks/sneakers).
  • - 100+ units: 35% off retail price + dedicated account manager + priority production (for customized items) + free shipping nationwide.
Contact our wholesale team via the customer service hotline to discuss your order requirements, delivery timelines, and customization options.

Q: Can I exchange a product if the size is incorrect?

A: Yes, provided the product is unworn, unwashed, with original tags and packaging intact, and the exchange is initiated within 30 days of delivery. You will need to request an RA number from customer service, return the incorrect size, and we will ship the correct size free of charge (standard shipping). You are responsible for the return shipping cost unless the size error was due to our mistake (e.g., wrong size shipped). We recommend checking size charts carefully before purchase to minimize exchanges.